Privacy Policy

A Legal Disclamier​

Sanctuary Detailing & Cleaning LLC ("we," "us," or "our") is committed to protecting the privacy of our clients and website visitors. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, book a service, or communicate with our team.

By using our website or services, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

We may collect the following types of personal information:

Contact information such as your name, phone number, email address, and service address.

Booking and service information such as the type of service requested, appointment dates, vehicle or property details, and service history.

Payment information such as credit or debit card details. Payment information is processed securely through our payment provider and is not stored directly by Sanctuary Detailing & Cleaning LLC.

Communication data such as messages, emails, or inquiries you send to us through our website, chat, or contact forms.

Website usage data such as your IP address, browser type, pages visited, and time spent on our site. This information is collected automatically through cookies and analytics tools.

2. How We Use Your Information

We use the information we collect for the following purposes:

To schedule, confirm, and fulfill your service appointments.

To process payments and send receipts or invoices.

To communicate with you about your booking, service updates, or any changes to your appointment.

To send promotional offers, service reminders, or membership updates, where you have opted in to receive such communications.

To improve our website, services, and overall client experience.

To comply with legal obligations and resolve any disputes that may arise.

3. Text Messaging and SMS Communications

By providing your phone number and booking a service or opting in through our website or chat widget, you consent to receive SMS text messages from Sanctuary Detailing & Cleaning LLC. These messages may include appointment confirmations, reminders, follow-ups, and promotional offers.

Message and data rates may apply. Message frequency varies. You may opt out at any time by replying STOP to any text message you receive from us. For assistance, reply HELP or contact us directly at info@sanctuarydetailingcleaning.com.

We do not sell or share your phone number with third parties for marketing purposes.

4. Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to enhance your browsing experience and analyze site traffic. Cookies are small data files stored on your device. You may choose to disable cookies through your browser settings, though doing so may affect certain features of our website.

We may use third-party analytics tools such as Google Analytics to understand how visitors interact with our site. These tools collect anonymized data and are governed by their own privacy policies.

5. How We Share Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following limited circumstances:

With trusted service providers who assist us in operating our business, such as payment processors, scheduling platforms, and marketing tools. These providers are contractually obligated to protect your information and use it only as directed by us.

When required by law, such as in response to a court order, subpoena, or legal process.

To protect the rights, safety, or property of Sanctuary Detailing & Cleaning LLC, our clients, or the public.

6. Data Security

We take the security of your personal information seriously. We implement reasonable administrative, technical, and physical safeguards to protect your data from unauthorized access, disclosure, alteration, or destruction.

While we strive to protect your information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security, and we encourage you to take steps to protect your personal information as well.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements. When your information is no longer needed, we will securely delete or anonymize it.

8. Your Rights

You have the right to request access to the personal information we hold about you. You have the right to request corrections to any inaccurate or incomplete information. You have the right to request deletion of your personal information, subject to certain legal limitations. You have the right to opt out of marketing communications at any time by contacting us or using the unsubscribe link in any email we send.

To exercise any of these rights, please contact us at info@sanctuarydetailingcleaning.com.

9. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe a minor has provided us with personal information, please contact us immediately and we will take steps to remove that information.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any third-party sites you visit.

11. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time. Any changes will be posted on this page with an updated effective date. Continued use of our website or services after any changes constitutes your acceptance of the revised policy.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us:

Sanctuary Detailing & Cleaning LLC
2330 W Vandalia Rd Unit G
Greensboro, NC 27407
info@sanctuarydetailingcleaning.com
(336) 604-0067