Refund & Deposit  Policy

At Sanctuary Detailing & Cleaning LLC, we hold ourselves to a high standard of professionalism and service. This policy exists to protect both our clients and our team, and to ensure that every appointment is taken seriously on both sides. Please read the following carefully before booking any service.

1. Deposit Requirement

A $50 deposit is required at the time of booking to secure your appointment. This deposit is applied directly toward the total cost of your service — it is not an additional fee. Without a deposit, your appointment will not be confirmed.

The deposit requirement applies to all services including car detailing, deep interior cleaning, ceramic coating, residential cleaning, commercial cleaning, and pressure washing.

2. Non-Refundable Deposit Conditions

The $50 deposit is non-refundable under the following circumstances:

You cancel your appointment with less than 24 hours notice before the scheduled service time.

You do not show up to your appointment and do not contact us beforehand (no call/no show).

You are unavailable at the time of service and our team is unable to access your vehicle or property, and we were not notified in advance.

In these situations, the deposit will be retained in full as compensation for the time and resources allocated to your appointment.

3. Refundable Deposit Conditions

Your $50 deposit will be refunded in full under the following circumstances:

You cancel or reschedule your appointment with at least 24 hours notice before the scheduled service time.

Sanctuary Detailing & Cleaning LLC is unable to fulfill your scheduled appointment for any reason on our end, including but not limited to staffing issues, equipment failure, or emergency circumstances.

In the event that we are unable to show up for your appointment, you will receive your full $50 deposit back and your next scheduled service will be offered at 60% off as a courtesy for the inconvenience.

4. Rescheduling

If you need to reschedule your appointment and provide at least 24 hours notice, your deposit will carry over to your new appointment date at no penalty. Rescheduling is available once per booking. If a second reschedule is needed, the appointment may require a new deposit at our discretion.

5. Service Refunds

We take pride in the quality of every service we deliver. If you are unsatisfied with the results of a completed service, please contact us within 24 hours of your appointment at info@sanctuarydetailingcleaning.com or (336) 604-0067.

We will assess your concern and, at our discretion, schedule a return visit to correct the issue at no additional charge. We do not issue monetary refunds for completed services, as all work is performed by trained professionals using quality products and proper technique.

Refund or re-service requests made after 24 hours of service completion will not be honored, as it becomes difficult to determine the cause of any issue after that window.

6. Ceramic Coating Refunds

Ceramic coating is a specialty service that requires significant preparation, materials, and labor. Due to the nature of this service, all ceramic coating bookings are final once service has been completed. We will note and document the condition of your vehicle before and after application. If you have any concerns about the application, please contact us within 24 hours and we will make every effort to address them.

7. Membership and Subscription Refunds

Membership plans are billed on a monthly recurring basis. We do not offer refunds for partially used billing periods. If you cancel your membership with at least 7 days notice before your next billing date, you will not be charged for the following month and your membership will remain active through the end of the current billing cycle.

If a billing error occurs on our end, we will issue a full correction or refund for the affected amount promptly.

8. How Refunds Are Processed

All approved refunds are returned to the original payment method used at the time of booking. Please allow 5 to 10 business days for the refund to appear depending on your financial institution. If you have not received your refund within that timeframe, please contact us and we will look into it immediately.

9. Contact Us

If you have any questions about this policy or would like to discuss a refund or deposit matter, please reach out to us directly:

Sanctuary Detailing & Cleaning LLC
2330 W Vandalia Rd Unit G
Greensboro, NC 27407
info@sanctuarydetailingcleaning.com
(336) 604-0067