Terms & Conditions

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Please read these Terms and Conditions carefully before booking a service or enrolling in a membership plan with Sanctuary Detailing & Cleaning LLC. By scheduling a service, submitting a booking, or purchasing a membership, you agree to be bound by the terms outlined below.

1. About Us

Sanctuary Detailing & Cleaning LLC is a professional cleaning and detailing company located at 2330 W Vandalia Rd Unit G, Greensboro, NC 27407. We offer automotive detailing, ceramic coating, residential cleaning, commercial cleaning, and pressure washing services. You may contact us at info@sanctuarydetailingcleaning.com or by phone at (336) 604-0067.

2. Services

Sanctuary Detailing & Cleaning LLC provides the following services: car detailing, deep interior car cleaning, ceramic coating, residential cleaning, commercial cleaning, and pressure washing. All services are subject to availability and may vary based on the condition of the vehicle or property at the time of service.

We reserve the right to modify, add, or discontinue any service at any time without prior notice. If a service cannot be completed due to safety concerns, property condition, or factors outside our control, we will notify the client promptly and discuss available options.

3. Booking and Scheduling

All appointments must be scheduled in advance through our website, booking platform, or by contacting our team directly. Appointments are confirmed only upon receipt of a booking confirmation from Sanctuary Detailing & Cleaning LLC.

We ask that all clients ensure access to the vehicle, property, or service location at the agreed-upon appointment time. If our team arrives and is unable to access the service area, the appointment may be subject to a cancellation fee.

4. Cancellations, Rescheduling, and Deposit Policy

A non-refundable $50 deposit is required at the time of booking to secure your appointment. This deposit is applied toward the total cost of your service.

The deposit exists to protect both your time and ours. By placing a deposit, you are confirming your commitment to the scheduled appointment.

If you need to cancel or reschedule, we require a minimum of 24 hours notice. Cancellations made with less than 24 hours notice, as well as no call/no shows, will result in the forfeiture of the $50 deposit. No exceptions will be made for late cancellations or missed appointments without prior notice.

If for any reason Sanctuary Detailing & Cleaning LLC is unable to fulfill your scheduled appointment, your $50 deposit will be refunded in full and your next service will be discounted by 60%. We understand that your time is valuable, and we take our commitment to every appointment seriously.

Rescheduling requests made with at least 24 hours notice will not result in a forfeiture of the deposit. The deposit will simply carry over to your new appointment date.

5. Membership and Subscription Plans

By enrolling in a Sanctuary membership plan, you agree to the following terms:

Membership plans are billed on a recurring monthly basis on the date of enrollment. You authorize Sanctuary Detailing & Cleaning LLC to charge your payment method on file each billing cycle.

Membership services must be used within the billing month in which they are issued. Unused services do not roll over to the following month unless otherwise agreed upon in writing.

You may cancel your membership at any time with a minimum of 7 days notice before your next billing date. Cancellations made after the billing date has passed will take effect in the following billing cycle. No partial refunds will be issued for unused days within a billing period.

Sanctuary Detailing & Cleaning LLC reserves the right to modify membership pricing or plan inclusions with a minimum of 30 days written notice to active members.

6. Payment Terms

A $50 deposit is collected at the time of booking and is applied toward your total service balance. The remaining balance is due at the time of service unless otherwise arranged. We accept all major credit and debit cards.

For recurring membership plans, payment is processed automatically on your billing date. All prices are subject to change, and clients will be notified in advance of any adjustments. Any additional services requested beyond the original booking scope may be subject to additional charges, which will be communicated and agreed upon before work begins.

7. Pre-Existing Conditions and Property Responsibility

For automotive services, clients are responsible for removing all personal belongings, valuables, and sensitive items from the vehicle prior to service. Sanctuary Detailing & Cleaning LLC is not responsible for lost, damaged, or stolen items left in the vehicle.

We will note any pre-existing damage, stains, scratches, or conditions on the vehicle or property prior to beginning service. We are not responsible for pre-existing damage or for damage caused by poor vehicle or property condition, including but not limited to paint that is already compromised, fragile trim, failing seals, or structural weaknesses.

For residential and commercial cleaning, clients are responsible for informing our team of any fragile, valuable, or specialty surfaces that require special handling.

8. Ceramic Coating

Ceramic coating services require that the vehicle surface be free of significant paint defects prior to application. Paint correction may be recommended as a prerequisite and is offered as a separate service. Results may vary depending on the condition of the paint at the time of coating. Sanctuary Detailing & Cleaning LLC does not guarantee specific durability timelines, as results depend on environmental conditions, maintenance habits, and vehicle usage.

9. Satisfaction and Disputes

Your satisfaction is important to us. If you are unsatisfied with a service, please contact us within 24 hours of your appointment at info@sanctuarydetailingcleaning.com. We will make reasonable efforts to address any concerns, including a return visit to correct the issue at no additional charge, at our discretion.

We are not responsible for issues reported after 24 hours of service completion, as it becomes difficult to assess whether the condition was caused by our work.

10. Limitation of Liability

Sanctuary Detailing & Cleaning LLC's liability for any claim arising from our services is limited to the amount paid for the specific service in question. We are not liable for indirect, incidental, or consequential damages of any kind.

11. Privacy

We collect personal information such as your name, contact details, and payment information solely for the purpose of providing our services. We do not sell or share your information with third parties. By booking with us, you agree to receive service-related communications from Sanctuary Detailing & Cleaning LLC. Please refer to our Privacy Policy for full details on how your information is collected, used, and protected.

12. Changes to These Terms

We reserve the right to update or modify these Terms and Conditions at any time. Any changes will be posted on our website and will take effect immediately upon publication. Continued use of our services following any changes constitutes your acceptance of the updated terms.

13. Governing Law

These Terms and Conditions are governed by the laws of the State of North Carolina. Any disputes arising from these terms or from the use of our services shall be resolved in the appropriate courts of Guilford County, North Carolina.

14. Contact

If you have any questions about these Terms and Conditions, please reach out to us:

Sanctuary Detailing & Cleaning LLC
2330 W Vandalia Rd Unit G
Greensboro, NC 27407
info@sanctuarydetailingcleaning.com
(336) 604-0067